These conditions only apply to UK sales. All quoted prices include VAT. VAT will be shown on your final invoice.
On the occasion where a price is listed incorrectly due to a typographical error or otherwise, we will inform you immediately of the correct price. You will then have the option to proceed with or cancel the sale. A contract isn’t active until we have taken payment for your order.
If we cannot supply the agreed goods from stock, we will inform you immediately. You can then choose to cancel the sale or wait an agreed time.
Legislation states that goods must be dispatched within 30 days of the sale. Our target for dispatch is same day or next day (excluding weekends and Bank Holidays). Saturday deliveries are possible. We only ship within the UK. All delivery services are offered on a best endeavour basis and are not guaranteed.
Product Images: We make every effort to ensure our product images accurately reflect the item you will receive, including any gift boxes, branding, or batch numbers. However, suppliers may occasionally update packaging or branding without notifying us. As a result, the product’s appearance may differ slightly from the image shown. For specific requirements or confirmation, please contact us before purchasing.
Price Promise: We do not operate a formal price promise. Our aim is to consistently offer superb deals backed by a high level of service. However, if you find a better price elsewhere, please contact us — we’ll do our best to match it.
Delivery Liability: While our couriers will attempt to deliver as arranged, we cannot be held responsible for any costs incurred due to missed deliveries or issues caused by third parties. All delivery services are based on best endeavour and not guaranteed.
Shipping Errors & Defects: If a mistake is made in shipping, or a product arrives with a manufacturing defect, we will replace the item and may request it be returned to us. We will refund return postage up to a maximum of £6.00.
Non-Transferability of Discounts: Gift vouchers cannot be used in conjunction with discount codes. This policy ensures the integrity of our promotional offers and prevents unintended monetary value from being issued.
Lost, Stolen, or Damaged Vouchers: If a gift voucher is lost, stolen, defaced, or destroyed, we will take reasonable steps to assist. A replacement or refund will be issued to the original purchaser upon verification that the voucher has not been redeemed. Additional security checks may apply.
Security: To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
Order Verification: Orders are only accepted once verified by our payment provider. If an order fails verification, House of Malt reserves the right to cancel the order without providing a reason. In such cases, any payment made will be refunded to the original payment method.
Returns & Cancellations: We want you to be happy with your purchase, but we understand that sometimes things change. You now have up to 30 calendar days from the date of delivery to return goods if you’ve simply changed your mind. To qualify for a refund:
- Items must be unused, undamaged, and returned in their original packaging where possible.
- A written request for return must be sent within the 30-day window.
- Return postage costs are the responsibility of the customer. We recommend using a tracked and insured service, as we cannot refund items lost or damaged in transit.
- Customised items, exclusives, or rare bottlings cannot be returned under this policy.
Faulty or Incorrect Items: Any issues with delivery or product purchased must be reported within 14 days after purchase. Current legislation gives you the right to cancel the sale from up to 14 working days from receipt of the goods without penalty and without giving a reason.
If your item arrives damaged, defective, or not as described, please notify us within 14 days of receipt. We will:
- Arrange a replacement or refund as appropriate.
- May request the product be returned to us.
- Refund reasonable return postage costs (up to £6.00).
You still retain your statutory right to cancel your purchase up to 14 working days from receipt of goods, without penalty and without needing to provide a reason — provided the items are returned in acceptable condition.
For more information, please see our full returns & refunds page or contact our customer support team.
Engraving Terms & Conditions
All engraved products are non-refundable and non-exchangeable due to the personalised nature of the service.
By placing an order, you confirm that all spelling, dates, and wording provided are correct. We cannot accept responsibility for errors supplied by the customer.
The location of the engraving, font style, and size of text will be at our discretion, ensuring the best possible presentation on the chosen item. By proceeding with your order, you accept our professional judgement in this regard.
Please note that slight variations in engraving depth, alignment, or finish may occur. These are natural results of the engraving process and are not considered defects.